This policy explains how Momentures delivers digital and physical products. The order summary shown before payment states which type of delivery applies.
1. Digital delivery
Digital products are available internationally where local law, payment availability, tax handling, and product-specific restrictions allow. They do not require physical shipping. After a confirmed purchase, digital products are provided through protected customer access and download links using the adult email address associated with the order.
Keep customer and download access private. If an order is confirmed but access does not arrive or a file is inaccessible, check the email address used for the order and its spam or junk folder, then contact info@momentures.com. Include the order reference if available, but do not send payment credentials.
2. Physical delivery area
Momentures currently offers physical delivery only to eligible addresses in the United States. A physical order cannot be delivered to a destination that the checkout does not accept. Digital availability is separate from this physical-delivery limit.
3. Physical shipping charges
Standard physical shipping is USD 5.99. Eligible physical orders with an eligible order total of USD 30 or more receive free standard shipping. Checkout shows whether an order qualifies and displays the delivery charge before payment.
4. Order information
Please review the recipient name, adult contact email, and delivery address before placing a physical order. Contact info@momentures.com promptly if you notice an error. We will try to correct information before fulfillment when reasonably possible, but a change cannot be guaranteed after an order has entered fulfillment.
5. Timing, delays, and cancellation
Any delivery estimate shown for a physical order is based on the information available when the order is placed. Weather, carrier disruptions, address problems, stock or production issues, and events outside reasonable control can cause delay.
If Momentures cannot ship within the time stated or, when no time was stated, within the period required by applicable law, we will provide notice and offer the choices required by law. Depending on the circumstances, you may agree to a revised delivery time or cancel the affected physical order for a prompt refund. Momentures preserves applicable United States prompt-delivery rights, including rights concerning notice, consent to delay, cancellation, and refund.
6. Delivery problems
If tracking or an order message shows a problem, or a physical item arrives damaged, defective, incorrect, or incomplete, contact info@momentures.com with the order reference and a description. Include a photograph only when it would help explain a physical-item issue, and do not include identifiable information about a child.
Returns and refunds are described in the Returns & Refunds Policy. Mandatory delivery and consumer rights remain available regardless of this policy.
7. Contact Momentures
For delivery help, contact:
Momentures, 1222 F Ave SE, Unit B, Hickory, NC 28602, United States
