Momentures wants you to receive what you ordered and to be able to use it. This policy explains the separate processes for physical products and digital products. It does not limit any mandatory consumer right or statutory remedy that applies where you live.
1. How to request help
Email info@momentures.com with your name, the email address used for the order, the order reference if available, the product involved, and a short description of the problem or request. For a duplicate purchase, include enough information to identify both orders.
Do not include a complete payment-card number, payment password, or other payment credentials. Momentures may ask for reasonable additional information needed to identify the order, understand the issue, prevent fraud, or confirm that the requester is authorized to act for the customer.
2. Physical-product return window
Physical items may be returned within 60 days of receiving them. Contact Momentures within that period with the order details. Please wait for approved return instructions before sending anything. The instructions will identify the return steps and destination.
If an item arrives damaged, defective, incorrect, or incomplete, describe the issue and include a clear photograph when a photograph would help us resolve it. We will provide the repair, replacement, return, refund, or other remedy appropriate to the circumstances and applicable law.
3. Physical returns and refunds
Follow the approved return instructions and take reasonable care of an item while a return is being arranged. Momentures will confirm the available resolution after reviewing the order and, where applicable, the returned item.
An approved refund is sent to the original payment method. Momentures initiates the refund after approval, but the payment provider or financial institution controls when the credit appears. Their processing and posting times vary, so we cannot promise a specific bank-posting date.
4. Accidental and duplicate digital purchases
Accidental and duplicate digital purchases are refundable. Contact info@momentures.com with enough information to identify the order or orders and explain that the purchase was accidental or duplicated.
Once the request is approved, Momentures sends the refund to the original payment method and revokes access to the refunded digital product. Access is not revoked merely because you ask a question or submit a request; revocation occurs after the refund is approved.
5. Faulty, inaccessible, or misdescribed digital content
If digital content is faulty, defective, incomplete, corrupted, inaccessible, or materially not as described, contact us. Depending on the problem and what is appropriate, Momentures will repair the file, replace it, restore access, provide a corrected version, or issue a refund.
Please tell us what happened, which device or file type is involved if relevant, and any error message you saw. You do not have to provide information that identifies a child. A request for technical details is meant to help us resolve the access or file problem and does not reduce your statutory rights.
If a refund is the appropriate remedy and is approved, it is sent to the original payment method and access to the refunded product is revoked after approval.
6. Regional digital withdrawal acknowledgment
Customers in the European Union, European Economic Area, and United Kingdom may be asked at checkout to expressly consent to immediate digital access and acknowledge the effect that access or downloading can have on a statutory withdrawal right.
That acknowledgment does not remove rights or remedies when digital content is faulty, defective, inaccessible, incomplete, corrupted, or not as described. It also does not override the Momentures promise to refund accidental or duplicate digital purchases. Mandatory consumer protections continue to apply.
7. Refund method and timing
Approved refunds are issued to the original payment method. If that method can no longer receive the refund, contact us so the payment provider's available process can be followed. Momentures will not ask you to send complete payment credentials by email or form.
We will initiate an approved refund without unreasonable delay. The payment provider and your bank or financial institution control later processing and posting, and timing can differ by method and country. A message confirming that Momentures initiated a refund does not mean the funds will appear on the same day.
8. Mandatory consumer rights
This policy adds the stated Momentures refund promise and does not replace rights that apply under consumer law. If the law where you live gives you a longer period, a different remedy, or another right that cannot be excluded, that mandatory right remains available. Nothing here requires you to accept a repair or replacement where applicable law entitles you to a refund or another remedy.
9. Contact Momentures
For a return, refund, access problem, or question, contact:
Momentures, 1222 F Ave SE, Unit B, Hickory, NC 28602, United States
